Is a Contact Us Page HIPAA Compliant?

Short Answer: No.

If you’re searching for this question, you probably just felt a little lump in your throat — and here’s why:

Fields like name, email, and phone number — commonly found on Contact Us pages — can be considered Protected Health Information (PHI) under HIPAA.

Why Contact Forms Are Often Non-Compliant

We’ve worked with healthcare facilities on web forms for over a decade, and here’s the key question to ask:

Is the form used to schedule appointments, discuss patient services, or provide medical advice?
If yes — even just a name and email may be PHI.

What About Email Subscriptions?

Even a simple newsletter sign-up must be HIPAA compliant if:

• Your emails include information about medical treatments, health services, or conditions.

In that case, the collected email is PHI and must be:

• Encrypted during collection
• Stored on a HIPAA-compliant server
• Access-protected

These are just the baseline requirements — and they’re often ignored.

Need Help?

📩 Still have questions about HIPAA compliance on your site?

Drop a comment or send us an email — we’re here to help ensure your web forms are fully compliant.